How can we help?

Need some assistance? You can use our troubleshooting tool to diagnose an issue or make an appointment. You can also contact us for further help.

Book an appointment

Is there something wrong with your bike? We can help you. Start by contacting us.

Call us

Email us

Need help? We're here for you

We are experiencing a high volume of support requests, so we may take up to 2 days to reply.

There is no best, only better

Free returns, no questions asked

We need your name, email address and order or frame number to help you. Make sure you have this information available when contacting us.

How to get in touch

Mon - Fri:9:30am-6:30pm

please contact us during opening

hours. If you can't reach us,

please send us email


In order for us to help you faster, please make sure to always have either your order number or frame number on hand. You can also send pictures and videos via email to help us resolve your issue better.

Matters needing attention

Founded in 2015, Freetech is an R & D company specialized in cutting-edge e-bike Advanced Driver-Assistance Systems (ADAS), self-diagnostic software, safety and anti-theft system.  We offer intelligent e-bike solutions for our manufacturers partners to build their smart high performance e-bikes. As we have a good network and relationship with e-bike manufacturers and parts suppliers, we decide to develop our first innovative e-bike.

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